Delivery & returns

Delivery

  • Next-day delivery all over Lebanon.
  • Within Beirut: $4 · Outside Beirut: $5.
  • Free delivery on orders over $100.
  • Local pickup is available.
  • Pay cash on delivery or with Whish Money.

Returns

Legal

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Money Back Policy

Last Revised: May 11, 2023

At Coffeesouks, we want you to be satisfied with your purchase.

1. Non-Returnable Items

  • Perishable coffee products (beans, ground coffee, capsules) cannot be returned once opened.

  • Customized or special-order items are non-refundable.

2. Returnable Items

  • Coffee machines, grinders, accessories, and unopened sealed products may be returned within 3 days of delivery.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

3. Refund Process

  • Approved refunds will be credited to the original payment method within 7–14 business days.

  • Shipping charges are non-refundable. Return shipping is the buyer’s responsibility unless the product is defective.

4. Vendor Products

For marketplace/vendor sales, refunds may be processed by the seller directly. Coffeesouks will mediate disputes where necessary.